Returns & Replacements
We are committed to providing our customers with the highest quality products. However, on rare occasions products may be found to be faulty or defective.
If your goods are faulty or you have items missing upon delivery please notify us ASAP and follow the returns procedure outlined below.
We also accept returns on unused items for up to 30 days (in accordance with the Consumer Rights Act 2015) for any reason, although it’s preferable that you let us know as soon as possible.
Please note that we will not be held responsible or provide refunds/exchanges on items affected by circumstances beyond our control. This includes damage and neglect after goods are received, goods that have been used for purposes other than those for which they have been designed and damage by third parties.
1) Please print off a copy of our returns form HERE
2) Fill it in in as much detail as possible- this will speed things up upon receipt and make sure everything goes as smoothly as possible.
3) Package up the return with adequate padding in order to prevent damage in transit, enclose your returns form.
4) Using your chosen postal method, post the package back to us at the address shown on the form.
We will not cover any postage charges that are not authorised with us beforehand. We will only cover return postage in limited circumstances and only where economy postal services have been used as opposed to next day services.
We strongly advise using a tracked postal service or get a proof of postage certificate from the post office.
Royal Mail postal services are recommended for smaller items. For large items www.parcel2go.com often provides competitive quotes including collection services.
We aim to repair and replace or refund the item(s) as soon as possible. We may need to contact you in order to complete this.
Terms & Conditions of Returns/Repairs